Terms of sale

Orders are accepted when payment is confirmed through the secure checkout. Prices are shown in pounds sterling.

Products and delivery

Product specifications, availability and delivery information are shown on the relevant product page and confirmed during checkout. UK shipping details are collected on the secure payment page.

Returns, faults and refunds

Returns and refunds are handled under our Return & Refund Policy. Use the secure support form before sending a bike, battery or part back.

Support

Keep your order number and proof of purchase. For warranty or technical issues, include the model, serial number, photos and any display error code.

Delivery confirmed at checkout

Dispatch details are emailed after you order.

Warranty support

Warranty guidance and genuine spare parts.